Traditional Queenslander eNewsletter
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Jon and I wanted to write to you and your team to say thank you very much for not only building us a beautiful house, but for also making the process of building as simple and pain-free as such a project can be. We found the whole process easy and stress-free from the initial design with Rob and right through the build process with Steve.
We had been concerned about building a house due to many horror stories about builders that circulate; however, we found your team to be professional, honest, helpful and also very tidy! From the initial design process to the finished product, we have received extremely good service, prompt responses to our questions and patient explanations when we have not understood something. On the two occasions where things did not go quite according to plan, you were very quick to provide a resolution and we felt that we could trust you make decisions on our behalf when needed.
A very special thanks goes to Steve for the advice and support throught the process. You were extremely responsive when called upon for information or for following up members of the team and are clearly passionate about delivering a fine quality finish. We have both had a busy time with work this year and it was very important that we had a strong sense of trust that you would do the right thing by us during the build and endeavour to keep us informed at every step of the way. It really added to our experience seeing your sense of pride with the completed house!
Towards the end of our build, we were competing with another house in the street to see who would finish first. When we met the owners recently, the first question they asked us was, "Did you have a nightmare with your builder too?" and we were pleased to be able to say that, not only was the process a pleasure, but that we will soon be asking them to come back and build us a garage!
We have been in our new home for a few months now and since completing the build, we have had many comments from friends and visitors as to the quality of the finishes and the workmanship for every aspect, from the electrical work to the carpentary and the interior design to the tiling. On the few occasions that we turned up to the house while the contractors were working, they were always really welcoming, friendly and helpful and were clearly focused on delivering a high quality product for us. So please pass on our thanks to your team also.
We have already recommended Traditional Queenslanders to friends and will certainly be asking you to come back and build our garage within the next 6-12 months. It is very telling when other people in the street request quotes from you based upon the work you have done for us, so well done on an extremely well finished, professional job.
Thanks once again. Yours sincerely,
Trish and Jon Anderson